Last Updated: March 2026
Shipping
At MetronTrack, we believe that getting started with GPS fleet tracking should be as seamless as possible. That is why we offer free shipping on all hardware orders — with no minimum order value and no hidden fees. Shipping costs are covered entirely by MetronTrack.
We ship the Metron Tracker (OBD2) device to customers across Germany, Europe, and selected countries in Asia via DHL. DHL is our trusted logistics partner, offering reliable, trackable, and time-efficient delivery to both residential and business addresses.
Once your payment has been successfully processed and confirmed, your order will be prepared and dispatched within 1 business day. Standard delivery typically takes 3 to 5 business days, depending on your location. You will receive a shipping confirmation email with your DHL tracking number as soon as your package has been handed over to the carrier.
Please ensure that your delivery address is entered correctly during the checkout process. MetronTrack cannot be held responsible for delays or failed deliveries resulting from incorrect address information provided by the customer.
Returns
We want you to be completely satisfied with your MetronTrack hardware. If for any reason you need to return your device, please contact our support team at support@metrontrack.com within 14 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.
Please note that return shipping costs are the responsibility of the customer. The device must be returned in its original condition and packaging. Once the returned device has been received and inspected, a refund will be processed within 5 to 7 business days.
Subscription Cancellation
MetronTrack subscriptions can be cancelled at any time by contacting us at support@metrontrack.com. Your subscription will remain active until the end of the current billing period. No refunds are issued for unused portions of an active subscription period.
Payment
MetronTrack currently accepts payments exclusively via PayPal. PayPal supports all major credit cards (Visa, Mastercard, American Express), debit cards, and direct PayPal balance payments — making it a secure, fast, and universally accessible payment option.
Subscription payments are processed automatically on a monthly or annual basis, depending on the plan selected at the time of purchase. You will receive an invoice automatically after each successful payment, accessible directly from your My Account dashboard.
All prices displayed on MetronTrack are inclusive of applicable taxes. MetronTrack reserves the right to adjust pricing with advance notice to active subscribers.
For any payment-related questions or issues, please contact us at info@metrontrack.com and our team will assist you promptly.